2001mcgill October 2022

2001mcgill@mx1.psych.mcgill.ca

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[2001mcgill] September 7: New telephone system coming soon to 2001 McGill University!
by Nina Pinzarrone 06 Oct '22

06 Oct '22

Hello, As you may know, McGill’s analog telephone system is being replaced by a modern internet-based system provided by Cisco Webex technology which allows you to answer and initiate calls from your office phone number wherever you may be working -- home, office, or mobile device.  There will also be an option to receive a physical phone for those who pre-ordered one. Read more about the initiative here.<https://www.mcgill.ca/it/article/service-spotlights/mcgills-telephone-evolu…> What is happening and when On September 7th the new telephone system will be deployed to 2001 McGill University. On the day of your migration, follow the instructions below to begin using your new telephone system to make and receive phone calls. Installation and setup [Cisco 532 Headset - Yotta Connect LLC] Webex softphone (using a headset) On September 7th, between 7-8am, you will receive an email, from IT Announcements, confirming that your telephone number is activated in the new system. After you receive this confirmation, proceed with the information below. Instructions: 1. Download and install the Cisco Webex application<https://mcgill.service-now.com/itportal?id=kb_article_view&sysparm_article=…> 2. Set up your PIN and record your voicemail greeting<https://mcgill.service-now.com/itportal?id=kb_article_view&sysparm_article=…> 3. Make a Webex call<https://mcgill.service-now.com/itportal?id=kb_article_view&sysparm_article=…> To learn more about the phone functions and settings, refer to Getting started with softphone<https://mcgill.service-now.com/itportal?id=kb_article_view&sysparm_article=…>. [A close-up of a telephone Description automatically generated with medium confidence] Physical desk phone Starting on September 2nd through September 7th., an IT technician will install a phone at your desk. After you receive your new phone along with a confirmation that your telephone number is activated, then proceed with the information below. Instructions: 1. Activate the new phone<https://mcgill.service-now.com/itportal?id=kb_article_view&sysparm_article=…> 2. Set up your PIN and record your voicemail greeting<https://mcgill.service-now.com/itportal?id=kb_article_view&sysparm_article=…> 3. Make a phone call To learn more about the phone functions and settings, refer to Getting started with desk phone<https://mcgill.service-now.com/itportal?id=kb_article_view&sysparm_article=…>. Important: * No need to dial “9” for external calls. * Always dial the full 10 digits (514-398-xxxx) similar to using a regular external telephone. * The old Meridian telephone will be disconnected and will no longer be functional, and any voicemail. recordings in the old system will no longer be accessible. * Do not use Webex to collect payment card information. If you have any questions, feel free to reach out to me. Thank you, Nina Pinzarrone Administrative Student Affairs Coordinator | Department of Psychology |2001 Avenue McGill College, Montreal H3A 1G1 | Room 704 | Tel: (514) 398-6137 | Fax: (514) 398-4896 |

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2001mcgill October 2022